Hi we presented my problem at the start of 2020 july. When I forwarded the issue to your ombudsman that is financial

from the beginning of September (it hasn’t been found yet). I experienced 23 loans between 2007 and 2010, spending simply over £8000 interest. Every loan we refinanced at half the total amount. At points we had 2/3loans at some point. During this period I happened to be a stay in the home moms and dad receiving kid taxation credits and son or daughter advantage. This week we received a last reaction to state that every loans had been affordable when I had money of £450 each week with a disposable Of £325. This really is untrue and I also submitted evidence of earnings to demonstrate that I really had earnings of £95 per week, increasing to £200 in 2010/11. We asked for evidence of the earnings that they had utilized however they are refusing to provide it. I inquired for some other person to check out my claim but I became told that the forms had been signed by me consequently lack a claim.

Am I Able To insist that my claim is looked over by another handler?

Sara (Debt Camel) says

Simply deliver this towards the Ombudsman now. I do believe you may be simply wasting your power and time hoping to get them to think of it once again.

online payday AK Thanks for your reply. We delivered it to your ombudsman at the beginning of September but we have actuallyn’t heard any such thing i’m not sure how long it takes to hear back from them.

Julie Berry says

For just what it is worth every penny took the ombudsman four months for anyone to select up my instance, plus it’s simply completing now, getting my cheque in the next 2 weeks in order that can provide an concept of the type of time scale at this time, or timescale for me at the least anyhow.

Brilliant, many thanks

Finally some great news, Morses have agreed with FOS and my cheque should always be beside me within four weeks. Just require Provident to obtain hands away now as my due date passed weeks hence. Many thanks to any or all on right right here for the advice and help. Best of luck together with your claims, it is well worth the long delay.

Hi, the length of time will be the fos taking to choose instances up at this time? We have a full instance with morses and loans in the home, both have reference figures but simply wondered exactly what time scales you can find? Thank you

Hi all. Approaching the due date of 2 months this for the 8 weeks from complaint start with Provident friday.

we received a duplicate of most my loans on October 9th and within the final little while have attempted to contact both Neil and my assigned handler April with no reaction. We have needed a change and once again absolutely absolutely absolutely nothing. In the phone they reported these are generally working via a backlog of complaints in date purchase (this in my experience says every issue is dealing with FOS phase and costing them ВЈ550 every time perhaps perhaps not really a business that is great to manage complaints) Has anyone had the opportunity to have such a thing done inside the 2 months? I will be a reasonable guy and desired to handle Provident straight and ready to just simply simply take an acceptable offer from their website nonetheless it simply appears impractical to let them have the opportunity personally i think is reasonable and simply.

Sara (Financial Obligation Camel) says

Anecdotally they have HUGE volumes of complaints and have nown’t staffed up to cope with them. I suggest you send to FOS at 8 days as provident in many cases are making really offers that are poor therefore far better grab yourself within the FOS queue.

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